Last Updated: August 2026

WrexRail is a community-focused online retailer specialising in model railway products and railway-related merchandise.

Our aim is not only to provide quality products for railway enthusiasts, but also to help build a welcoming community that encourages people of all ages to enjoy and share their interest in model railways.

This Privacy Notice explains how we collect, use and protect your personal information when you visit our website, place an order with us or interact with our community activities.

For any data protection enquiries, please contact us at: 

Email: trains@wrexrail.com

We may collect:

• Your name
• Billing and delivery address
• Email address
• Telephone number
• Information you provide when contacting us

We do not collect more information than we need to provide our products and services.

We use your personal information to:

• Process and fulfil orders
• Manage payments and refunds
• Communicate with you about your order
• Respond to enquiries
• Comply with any legal obligations
• Share information about community initiatives, events and activities where you have asked to receive such communications
• Improve our website and services

If you choose to sign up to receive membership communications, we will use your contact details to send information related to the membership, new products, offers and updates. You can unsubscribe at any time.

As WrexRail grows, we may offer additional community activities, educational content and railway-related events. Where these involve the collection of personal information, we will process it in accordance with this Privacy Notice.

Under UK data protection law, we rely on the following lawful bases:

• Contract, where we need your information to process and deliver your order
• Legal obligation, where we are required to keep certain records e.g. for tax and accounting purposes
• Legitimate interests, where necessary to operate and improve our business
• Consent, where you choose to receive marketing communications

We do not sell your personal information.

We may share your information with:

• Payment processors
• Delivery and courier companies
• Website and ecommerce service providers
• Professional advisers where required

These organisations only receive the information necessary to provide their services.

We keep personal information only for as long as necessary for the purposes for which it was collected and to meet our legal obligations.

You have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of your information in certain circumstances
• Object to processing in certain circumstances
• Request restriction of processing
• Withdraw consent where processing is based on consent

To exercise your rights, please contact us at info@wrexrail.com.

Our website uses cookies to help it function properly and to understand how visitors use the site.

You can manage cookie preferences as directed on the site.

If you have any concerns about how we use your information, please contact us first. You also have the right to complain to the UK Information Commissioner's Office (ICO). Make a complaint | ICO 

We may update this Privacy Notice from time to time. Any changes will be published on our website.