These Terms and Conditions apply to all purchases made through the WrexRail online shop.

"WrexRail", "we", "our" and "us" refer to the operator of this website.

By placing an order, you agree to these Terms and Conditions.

We make every effort to ensure product descriptions, photographs, prices and availability are accurate. However, occasional errors may occur.

Model railway products may contain small parts and are not suitable for young children unless specifically stated otherwise.

Product images are for illustration purposes only and minor variations in packaging or appearance may occur.

All orders are subject to acceptance and availability.

We reserve the right to decline or cancel an order where:

• A pricing error has occurred.
• The product is unavailable.
• Fraudulent or suspicious activity is suspected.

If payment has already been taken, a full refund will be issued.

All prices are stated in pounds sterling (£).

Delivery charges will be displayed before checkout.

Payment must be received in full before goods are dispatched.

We will dispatch orders within the timescales stated on the website where possible.

Delivery dates are estimates only and cannot be guaranteed.

We are not liable for delays caused by postal services, couriers or circumstances beyond our reasonable control.

If you are purchasing as a consumer, you may have statutory cancellation rights under the Consumer Contracts Regulations.

Unless an exception applies, you may cancel your order within 14 days of receiving your goods and return them in accordance with your legal rights.

Returned items must be in a saleable condition unless you are exercising other legal rights relating to faulty goods.

We take care to describe all items accurately.

If an item is faulty, damaged, or not as described, please contact us as soon as possible. We ask customers to notify us within 7 days of delivery where practical so that issues can be resolved quickly.

This request does not affect your statutory rights.

Where an item is confirmed to be faulty, damaged or not as described, we will provide an appropriate remedy in accordance with applicable consumer law.

Some products sold may be pre-owned, second-hand, discontinued or collectable items.

Where applicable, we will clearly describe the condition of such items and identify any defects known to us.

Customers should review product descriptions carefully before purchase.

Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded.

Subject to this, our liability shall be limited to the purchase price paid for the relevant order.

Personal information supplied when placing an order will be processed in accordance with our Privacy Notice.

These Terms and Conditions are governed by the laws of England and Wales.

Any dispute arising from these Terms shall be subject to the jurisdiction of the courts of England and Wales.

Last Updated: August 2026